🛍️ SALE POLICY
1. Can I cancel or change my order placed during the sale?
Once an order is placed during the sale, it cannot be modified or cancelled as our team starts processing it immediately.
2. How long can I use the products I purchase during the sale?
All our products have a clear expiry date printed on the packaging. You can safely use them until that date.
3. How do you ensure the quality of products during the sale?
Every product goes through strict quality checks before dispatch. Our sale does not affect quality standards in any way.
4. Can I buy multiple units of the same product during the sale?
Yes, you can! However, quantities may be limited based on stock availability.
5. Will shipping take longer during the sale?
Due to a higher number of orders, shipping may take a little longer than usual. We’ll keep you updated via email/SMS.
6. Are sale terms the same for domestic and international orders?
Yes, sale discounts apply to all orders, but shipping rates and timelines may vary for international deliveries.
📦 ORDERS & SHIPPING
1. How do I place an order?
Browse through our products, add your favorites to the cart, and proceed to checkout — it’s that simple!
2. What should I do when I receive my order?
Please check your products immediately upon delivery to ensure everything is sealed and in good condition.
3. Is my order confirmed if I haven’t received a confirmation email/message?
If you haven’t received an order confirmation within an hour, please reach out to our support team.
4. What should I do if my money has been debited but my order wasn’t placed?
Don’t worry! Your amount will be automatically refunded within 3–5 business days. If not, contact us for help.
5. How are the items packed?
All products are packed securely in eco-friendly packaging to ensure they reach you in perfect condition.
6. where can i find my order id?
You'll find the order id in the confirmation email or message sent to your registered contact details.
7. Where can I track my order?
You’ll receive a tracking link via email/SMS once your order is shipped.
8. Can I change my shipping address or contact details after placing an order?
Unfortunately, we cannot make changes once the order is confirmed. Please double-check your details before checkout.
9. How can I cancel my order?
Orders cannot be cancelled once placed. In special cases, please reach out to our team within 12 hours of purchase.
10. When will I receive my refund in case of cancellation?
If eligible, refunds will be processed within 5–7 business days after confirmation.
11. Can I return or exchange my order?
For hygiene reasons, we do not accept returns or exchanges unless the product is damaged or incorrect.
12. The package I received is open/damaged. What should I do?
Please share unboxing photos/videos and contact us within 24 hours of delivery.
13. What is the estimated delivery time within India?
Orders are usually delivered within 5–7 working days.
14. What if I’m not available to receive the order?
Our delivery partner will make two more attempts before the package is returned to us.
☀️ PRODUCT USAGE & CARE
1. Are your products vegan and cruelty-free?
Absolutely! All 52 Sundaze products are 100% vegan and cruelty-free.
2. Can I use 52 Sundaze products during pregnancy?
Our products are formulated with gentle, safe ingredients, but we recommend consulting your doctor before use.
3. I have certain questions about the products. Who can I speak to?
You can drop us a message via our “Contact Us” form or email us at team@52sundaze.com.
4. How long do I have to report product defects or issues?
Please report any concerns within 48 hours of receiving your order.
💌 CONTACT US
1. Where can I reach you?
You can email us at team@52sundaze.com or DM us on Instagram @52sundaze.
2. I’d like to feature 52 Sundaze in press/media. How do I get in touch?
We’d love that! Please write to us at team@52sundaze.com.
3. I’m a social media influencer and want to collaborate. How do I reach out?
Fill out our collab form or email us at team@52sundaze.com.
4. How are the items packed?
All products are packed securely in eco-friendly packaging to ensure they reach you in perfect condition.